More Feedback from the users of the Load and Go Card.
From the Australia Post Facebook Fan Club.
DavidandRachel McDougall
Some feedback about LoadnGo credit card customer service.
Just contacted via phonecall to try to unlock the online login.
First of all you have to enter a 16 digit card ID at the start of the phone call to even access the options to choose from, second the customer representative asks for it again.
What a waste of time having to enter it twice.
Then option 4 says you can lock or unlock your card and the unlock option was not even there.
Eventually got a human being to talk to but the person I was talking to could hardly understand English, I had to repeat myself numerous times and spell out everyday words.
This company really needs some improvements in customer support and the phone call facilities. Not recommending LoadnGo to anyone now.
Australia Post
Hi DavidandRachel, I'm sorry to hear you weren't happy with your experience over the phone with the Load and Go team. If you are still having issues unlocking your log in, please log a case via http://auspo.st/help so we can attempt to help you as best we can. - Johnny
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