From the Straya Post Facebook Fan Club
Robynne Andrew
Do not rely on Australia Post to inform you when posting goods on their policy regarding loss or theft
Australia Post
Hi Robynne,
Thanks!, for your patience and reaching out, I'm sorry to hear that you feel this way about our services.
Is there anything in particular I can help you with this Evening?
As a suggestion if you are wanting further information on the terms and conditions of missing or lost mail items, please visit our missing mail items section via our website -http://auspo.st/2d83rUO.
~ Sammie
Robynne Andrew
Not at this time thank you. I was very concerned to find out that there is no obligation on staff to advise with regard to the $50 limit on a claim when parcels are lost or misplaced., and recommend purchasing additional insurance to the value of the contents
Australia Post
Hi Robynne,
If it is a valuable item that our staff are aware that someone is sending I would certainly hope that Extra Cover would be recommend as an option to them. Moreover, $50 is the maximum amount of compensation that we can provide towards a damaged or lost item, however, in most instances, there would also be a full postage refund as well.
If there is anything that you do need assistance with please don't hesitate to flick us a PM.
~Janine
Robynne Andrew
Unfortunately that was not the case recently when I both posted something myself and witnessed another person mailing a very expensive item. Neither of us were offered extra cover.
Australia Post
Eek! I certainly hope that your package did arrive safely then without any damage. If you would like to submit feedback about that certain store not doing so please feel free to lodge some feedback via http://auspo.st/1JMange and get back to me with the case number. From there I can have that actioned ASAP.
~Janine
Robynne Andrew
Australia Post unfortunately, or should I say fortunately, mine did arrive, but the parcel sent by another person who was served before me did not arrive, and hers was of greater value than mine. She also was not offered the extra cover and sent the parcel in the belief that all was well. She's lodged a complaint but has been unsuccessful in receiving an appropriate response to what I consider a breach of trust with the client service of Australia Post
Australia Post
Hi Robynne,
I'm glad to hear your parcel arrived safely! I'd suggest having the other person contact us during business hours with her case number and we can look into their parcel further.
- Kathleen
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