Customers, Customers, Customers - More of the fucking Customers.

http://www.theage.com.au/comment/the-age-letters/australia-post-why-should-we-pay-more-when-we-get-less-20160108-gm21ou.html


Australia Post: Why should we pay more when we get less?

Email may be ubiquitous for communication but many people still rely on Australia Post for letters and parcels, and they feel let down.

Comments:


The cost of sending a letter goes up by 30 cents and the delivery time, in many cases, will be longer. If you want your mail delivered to its destination in the same time it took in 2015, the cost will rise by more than 100 per cent to $1.50. Why is this not front-page news so that questions, like the following, can be answered? Is this seemingly regressive change being adopted elsewhere? Will the executive team at Australia Post be paid performance bonuses this year? Is there anything more progressive that can be done before another business owned by and for Australians falls in a heap?
Jeff Larson, Mount Eliza

Change the approach, not the price
Increasing the cost of postage to recoup losses is not the way to go, Australia Post. Try improving the service you offer. When it takes more than a week for a small package (a CD in a protective sleeve) to get from Gisborne, Victoria, to Hobart, there is no wonder we do not use your service. It is an hour's flight from Melbourne to Hobart. Where does an item go in between collection and delivery?
Chris Rhodes, Gisborne


Did staff ring the door bell?
Not only is Australia Post's mail service in decline, but also its parcel delivery service, which is meant to be a money-maker for them. In the past few weeks, we have had three items non-delivered, with Australia Post claiming no one was home to receive them when in fact, on each occasion, someone was home. It seems to me staff couldn't be bothered making the delivery – it's easier to just return the item to base and have the recipient pick it up from there. Not a business model that is going to work well in the long term.
Peter Neuhold, Elsternwick


Great service and it's still affordable
For $1, I can send a letter from the most out-of-the-way PO in the local store in Victoria for delivery to the most remote location in the Kimberley. What else can I buy for $1? Not much. Can a competitor deliver a letter from one side of Sunbury to the other for $1? No. People still use mail when it is the appropriate method. We long ago switched to fax then email where appropriate, including because they are cheaper and quicker. The price increase from hardly anything to not much will not change most decisions. Please, public, stop complaining about this trivial price increase.
Don Hampshire, Sunbury


New timing creates problems
I'm about to send off a birthday card. Before 2016 it would have been delivered tomorrow or the next day. Since January 1, it has cost me nearly a third more in postage and I don't know when it's going to be delivered. Most likely after the day it was meant for. They really should advertise this new service, because we still have people – maybe only surviving on a pension – who still send cheques for their council rates. Heaven forbid they get fined for the late arrival of their payment.
Gerry Lonergan, Reservoir


Heading in the wrong direction
Big thumbs down to Australia Post and its much overpaid chief executive, now apparently only delivering standard letters in Australia every three days. I mean, where exactly are we – Africa or Russia? Australia is truly going backwards not forwards, and our Liberal government is not helping.
Sharon Bayer, Frankston


Tell it like it is
It would seem Australia Post has a new motto: "You pay more – we deliver less."
Craig Cahill, Blessington